Privacy Policy

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, email address, and home address when you request a quote, schedule service, or fill out our contact form.
• Service Information: Details about your HVAC system, service history, and the nature of your service request.
• Communications: Records of your communications with us, including phone calls, emails, and text messages.

We also automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent on pages, referring URLs, and browser type.
• Device Information: IP address, device type, operating system, and browser.
• Cookies & Tracking: See Section 5 for full details.

We use the information we collect to:

• Provide, schedule, and manage HVAC services you request
• Communicate with you about appointments, quotes, and service updates
• Send you service reminders and maintenance notifications (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Comply with legal obligations
• Promote our services through advertising (see Section 3)

The Meta Pixel may collect and transmit to Meta Platforms, Inc. the following data:

• Standard Events: Page views, content views, and form submissions (e.g., when you request a quote).
• Automatically Collected Data: Your IP address, browser information, and cookie data, which Meta may use to match you to a Facebook profile.
• Custom Audiences: We may use this data to re-target website visitors with relevant ads on Facebook and Instagram.

We do not share your name, phone number, email, or personally identifiable contact details with Meta through the pixel without your knowledge. Any data passed is used solely to measure ad effectiveness and to show our ads to people who may be interested in HVAC services.

To learn more about how Meta uses this data, visit Meta's Privacy Policy. To opt out of Facebook's interest-based advertising, visit Facebook Ad Preferences.

We also use Google Analytics and Google Ads to track website performance and measure advertising effectiveness. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

When you provide your mobile phone number to us, you may receive text messages from Mustang Heating & Air in the following circumstances:

• Appointment Confirmations & Reminders: Texts about your scheduled service visits.
• Technician On-the-Way Notifications: Alerts when our technician is dispatched to your location.
• Service Follow-Up: Post-service messages to ensure your satisfaction.
• Promotional Messages: Seasonal offers or service reminders — only if you have explicitly opted in to receive them.

Our website uses cookies and similar tracking technologies. These include:

• Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics — help us understand how visitors use our site.
• Advertising Cookies: Meta Pixel and Google Ads — used to measure the performance of our advertising campaigns.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For more information, see your browser's help documentation.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., scheduling software, payment processors, email providers). These parties are contractually required to keep your information confidential and use it only to provide services to us.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.
• With Your Consent: In any other circumstance where you have given us explicit permission.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted connections (HTTPS) on our website
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link, or from SMS by replying STOP.
• Do Not Sell: We do not sell personal information. No opt-out required.

To exercise any of these rights, please contact us using the information in Section 11.

Our services are not directed to or intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete that information.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: